FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you a best price once your company inquiry us.

Do you have a minimum order quantity?

Yes, the minimum quantity is 1 piece. If you buy more qty , we will quote you a discounted price.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Quality/ Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For in stock items, we can ship the item with 1-2 days.
For out of stock items, we will check the delivery time for you.
For example : 7 days,  2-3 weeks, 4-6 weeks, 8-10 weeks,etc
In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or Alibaba:
100% Advance Payment Before Delivery

What is the product warranty?

Our commitment is to your satisfaction with our products.We offer one year warranty for new and original products. It is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We always choose international,reliable and fast express to delivery,and ensure the goods can be delivered to customers safely .The express we choose is DHL,TNT,FEDEX,ARAMEX,UPS.etc.

 

How about the shipping fees?

We calculate the most favorable freight according to the weight, dimensions and destination of the products. We are committed to cost less freight fee and choose the safest and fastest express.

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